A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB
key details
| Value | £245,000 |
|---|---|
| Status | complete |
| Category (CPV) | 85100000 +1 more |
| Region | West Midlands |
| Deadline | 27 Mar 2023 |
| Contract start | 28 Mar 2023 |
| Contract end | 27 Mar 2025 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| British Red Cross | £245,000 | 27 Mar 2023 | active |
description
A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected.
The service will:
| • | Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way; |
| • | Understand and address the unmet needs of people who access care more than expected |
| • | Lower the stigma associated with high intensity use and create a positive culture |
| • | Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire |
| • | Provide a service driven by quality and demonstrate person-centred approach |
| • | Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning. |
| • | Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them |
| • | Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services. |
As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999).
Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Apr 2023 | Award (award) | · | a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0-631709 |
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source
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