Generative AI for customer contact - Live Trials
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £405,400 |
|---|---|
| Status | complete |
| Category (CPV) | 79411000 |
| Deadline | 23 Jan 2026 |
| Contract start | 26 Jan 2026 |
| Contract end | 12 Jun 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Methods Business and Digital Technology Ltd. | £405,400 | 23 Jan 2026 | active |
description
Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Jan 2026 | Award (award) | · | 016fd124-31f6-41f7-94cc-6db8974eb6a4-880502 |
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source
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