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TRAS3118 - Refresh of the Transport User Personas

DfTc - Department for Transport Published 24 Aug 2026 Contracts Finder
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key details

Value£500,000
Statuscomplete
Category (CPV) 73200000
Deadline8 Jul 2026
Contract start17 Aug 2026
Contract end16 Aug 2028
Procedureselective
SME suitableYes
OCIDocds-b5fd17-a35b86f3-8f00-467a-9c8e-9a6d6e862ffe

Award

SupplierValueDateStatus
IPSOS (MARKET RESEARCH) LTD £500,000 23 Aug 2026 active

description

The Transport User Personas were launched in 2023 and directly supports tailored policy-making and communications. We will undertake a refresh of the Transport User Personas to support the department's Improving Journeys for People strategic outcome. The refresh will provide updated analysis and tools for the persons and the work will involve: - Updating the data - Adding new aspects of transport e.g. road safety behaviour, freight and aviation and maritime - Increasing coverage of rural areas - Refreshing the appearance of the personas and outputs - Introducing some chatbot-style functionality to make the tool more interactive e.g. helping users to identify which personas are most important for policy questions. The project will take about a year, concluding with the relaunch of the personas in September 2027.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
24 Aug 2026 Award (award) · 2334fddc-16e8-4c81-9ba9-2a76a114409b-911897

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