Modern Communications
key details
| Value | £1,490,381 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 +4 more |
| Deadline | 26 Feb 2019 |
| Contract start | 23 Apr 2019 |
| Contract end | 22 Jul 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Centiant Intl Limited | £1,490,381 | 31 Mar 2019 | active |
description
Provision of a Modern Communications Service will deliver a suite of services designed to:
| • | Transform customer communications (contact centre solution). |
| • | Transform colleague communications (enterprise communications). |
- Service support and contract management.
The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication (including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms).
Expected benefits include:
| • | Realtime communication with location independence |
| • | Enterprise voice capabilities for the existing L&Q instance of MS Teams |
| • | Faster response times to customers |
| • | Less repeat information (from customers) |
| • | 100% availability of customer contact information (e.g. last contact time & date) |
| • | Shift to more proactive contact with customers |
| • | Ability to review how customers feel about L&Q, and why (as the solution is integrated with the D365 CRM solution and enables L&Q to use MS cognitive services and Power BI for real time reporting) |
The new Modern Communications Platform will be cloud based and enable L&Q Group to bring together contact from all channels (telephony, SMS, social media platforms, webchat, skype, dynamic webforms) in a modern, seamless way. The customer should never have to repeat themselves and L&Q should be able to respond quickly, shift to more proactive contact, always know the last time the customer contacted, why and how they feel about L&Q (as the solution is integrated with the D365 CRM solution and enables us to use MS cognitive services and Power BI to have real time reporting)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Jun 2019 | Award (award) | · | ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1-294014 |
more from LONDON & QUADRANT HOUSING TRUST
- award · £7,000,000 · 2 Apr 2026
- Stock Conditions Survey · £2,221,040 · 10 Oct 2025
- Stock Condition Surveys · £4,500,000 · 10 Oct 2025
- License for Aperture Governance Studio. · £150,000 · 21 Mar 2025
- Shared ownership and private sale void units mini competition · £130,050 · 20 Mar 2025
- Fieldview Solution · £316,561 · 20 Mar 2025
- Financial Advisory Service - mini competition for up to 1000 units · £125,500 · 20 Mar 2025
- Financial Advisory Service - mini competition for up to 2000 units · £312,000 · 20 Mar 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- C465158 - Telecommunication Network Services · Bradford Teaching Hospitals NHS Foundation Trust · £583,863
- FHFT- NC - Unified Communications, Network and Notifications - 2026 · FRIMLEY HEALTH NHS FOUNDATION TRUST · £3,046,479
- Mobile Voice and Data Services and equipment · STUDENT LOANS COMPANY LIMITED · £75,000
- WAN, LAN and Wi-Fi (London Office) · Construction Industry Training Board · £949,981
- Network Services For Belfast, Cardiff & London Offices · Information Commissioners Office · £132,360
- HSCN-AWS Connectivity Service for Spine · NHS England · £228,060
- Unified Communication · MERSEY CARE NHS FOUNDATION TRUST
- 2526 DS011 SIP Trunking · NHS Greater Glasgow and Clyde · £405,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.