Award Notice - Contact centre services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £23,831,000 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 +2 more |
| Deadline | 9 Dec 2024 |
| Contract start | 17 Jul 2025 |
| Contract end | 17 Nov 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Limited | £23,831,000 | 20 Jul 2025 | active |
description
Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Aug 2025 | Award (award) | · | 4a7c1dcd-6ccc-4800-bb9f-e1a49811d464-858285 |
| 27 Feb 2026 | Award (award) | · | 93aace33-505d-44ed-af5b-59c131783d98-886453 |
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source
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