Harrow Non-Emergency Patient Transport Service

Due to the urgency, a waiver was signed and granted to Harrow community Transport for the Provision of Harrow Non-Emergency Patient Transport Service.

The aim of the service is to safely and effectively transport eligible patients between a place of residence and healthcare setting, in a timely manner, in order that they receive the healthcare that they need.

The Provider of this service will:

• Ensure that the service is responsive and open to all eligible patients
• Ensure resilience and continuity of service provision across the borough.
• Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved.

Objectives

• Patients arrive on time for their appointments and / or treatments.
• Patients are picked up promptly following the completion of their appointments.
• Time spent travelling is minimised, and proportionate to the distance being travelled.
• The service responds effectively to transport requests made on the same day or at very short notice.
• Patients receive safe, reliable, considerate and compassionate care whilst using the transport service.
• Patients are well informed as to the expected time they will be picked up and the likely time of arrival at their destination.
• Continuous communication and collaboration with system-wide stakeholders.
• The service will meet the needs of patients seven days per week, including all public holidays.
• Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved.