IT Service Management Solution
key details
| Value | £125,014 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 |
| Region | West Midlands |
| Deadline | 19 Oct 2017 |
| Contract start | 21 Oct 2017 |
| Contract end | 20 Oct 2020 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IVANTI UK LTD | £125,014 | 19 Oct 2017 | active |
description
In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were:
| • | Consolidate to a single system for complete visibility and standardization in ITSM |
| • | Simplify and automate operations / automate to replace manual, redundant tasks |
| • | Reduce maintenance and support costs for assets, technology, and services. |
| • | Improve efficiency and service response times/quality. |
| • | Maximize return on financial, time, and resource investments. |
| • | Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Oct 2017 | Award (award) | · | c01e8fce-40d8-4a49-8b38-8e085a41b809-179175 |
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source
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