DWP Records Management Services

This contract appoints a single supplier responsible for the provision of an on-site records management service.

The primary business as usual operational elements of the service are

Intake and return of records

storage of records

retrieval

destruction of records

secure removal of confidential waste

management and maintenance of records management IT system user support

provision of records management consumables

As well as the BAU requirements listed the service also includes the requirement for a full file audit of all records in storage. This includes the validation, reconciliation and consolidation of all items.

The supplier is responsible for the provision of a records management service including the requirement to undertake a file audit and consolidation exercise over the contract period to validate the DWP record holdings and manage the space effectively within the Heywood Store. This is to ensure that at the end of the contract term, the boxes DWP plans to transfer to an off site facility are at the optimum capacity and contents are validated as accurate.

DWP currently utilise the ONeills system and it's records management IT system and the supplier is required to fully manage and maintain the system on behalf of DWP. The supplier is required to provide a help desk service to answer DWP user enquiries in relation to the records management IT system and other general service enquiries related to the provision of the services.