Service Desk Management System
key details
| Value | £36,000 |
|---|---|
| Status | active |
| Category (CPV) | 48610000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales |
| Deadline | 27 Sept 2019 |
| Contract start | 4 Nov 2019 |
| Contract end | 3 Nov 2022 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f |
description
Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service.
Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket.
Additional information: Responses to questions raised.
documents
- https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a5e2031c-84c7-49d8-a7ee-03e0be3468e1 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a8a634c5-cf25-453a-a46f-177763051c47 , clarifications
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae283ec3-cb2e-4956-aa8d-d31fc16e9854 , contractAnnexe
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Nov 2019 | Tender amendment (tenderAmendment) | · | 52250121-f0d4-4eb2-a6d9-1c375c67eea6-324043 |
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source
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