EW18_001 - Enquiry Handling Tool
key details
| Value | £205,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | South East |
| Deadline | 18 Jan 2019 |
| Contract start | 1 Feb 2019 |
| Contract end | 31 Jan 2024 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TOPdesk UK Ltd | £205,000 | 18 Jan 2019 | active |
description
The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Feb 2019 | Award (award) | · | c9a40511-cee6-455d-a76f-7b9559b89222-267460 |
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source
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