Robotic Process Automation

Slough's Revenues, Benefits and Charges Service is responsible for the collection and administration of Council Tax for c56,000 households, Business Rates for c3000 businesses and Council Rents as well as the Administration and payment of Housing Benefit and Council Tax Support to approx. 12,000 Households. Like many Revenues and Benefit services Slough has seen increases in workloads and additional demands by the DWP at the same time as reduced funding and resourcing pressures. The service needs to do more for less and is looking at opportunities to automate high volume transactions.

The Service has identified a number of key transactions that it feels are suited to robotic automation and is seeking a supplier to deliver a proven solution to these and to offer additional opportunities to automate further processes where the business case is proven. The service would expect suppliers to have a track record (at least 2 years of operation) of delivering the automation of the key processes identified onto the Capita Academy Revenues and Benefits System, this should be backed up with appropriate reference sites. Solutions should be legislatively appropriate and meet the requirements of the DWP and other Government agencies as required.

The Council issuing an RFI for which your response would be appreciated.

Guidance for completion

1. Information supplied in response to this RFI, and any discussions throughout the duration of the market engagement process, will not be subjected to formal evaluation or scoring. To maximise the benefits from the market engagement and best inform the ITT and service requirements, suppliers are encouraged to participate and be as open and detailed in their responses as much as possible. This is not a shortlisting process and will not prejudice any future procurement exercise.

2. Please note the deadline for completing and returning this RFI document is 12:00 noon UK time on Friday 8th April 2022. Responses to this document, and all other communication/queries relating to this market engagement stage, must be sent by e-mail to craig.lorne@slough.gov.uk. The Council will then analyse the responses and look to refine the requirements ahead of a procurement process, expected to commence in the very near future. Your responses will shape both the requirement and route.