The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £51,181 |
|---|---|
| Status | complete |
| Category (CPV) | 48218000 +1 more |
| Region | West Midlands |
| Deadline | 1 Jun 2024 |
| Contract start | 4 Jun 2024 |
| Contract end | 3 Jun 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8X8 UK Limited | £51,191 | 31 May 2024 | active |
description
West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Aug 2024 | Award (award) | · | c5b4a803-6b79-4875-afb7-65042495703e-776782 |
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source
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