Legal Family Support Service
key details
| Value | £501,000 |
|---|---|
| Status | active |
| Category (CPV) | 80000000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 23 Jul 2018 |
| Contract start | 1 Oct 2018 |
| Contract end | 31 Mar 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-89372a7f-a634-4e14-a45b-7bd163162a93 |
description
The department wants to ensure that families receive, via internet or telephony, impartial, expert advice on family, child or education law. The provision of such advice and support benefits both children and their families by helping to prevent the avoidable escalation of issues; and by improving engagement of and experience with statutory children's services. The department is looking to procure a service that provides:
| • | information and guidance to users to enable them to resolve issues at the earliest possible stage, |
| • | creating more positive interactions for users, and enhancing the likelihood of positive outcomes; |
| • | independent, impartial, up to date, personalised and specialist advice on issues of child and family law and how to access support; |
| • | effective information and sign posting to families to sources if support; and |
| • | effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding. |
Additional information: The department is looking to procure a service that provides:
| • | information and guidance to users to enable them to resolve issues at the earliest possible stage, creating more positive interactions for users, and enhancing the likelihood of positive outcomes; |
| • | independent, impartial, up to date, personalised and specialist advice on issues of child and family law and how to access support; |
| • | effective information and signposting to families to sources of support; |
| • | effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding; |
| • | support for harder-to-reach groups who might be less likely or less aware of their entitlement to these services. The service will identify these groups and have plans in place to address and overcome barriers and issues; and |
| • | a service which engages local authorities (England) and remind them of their responsibilities to promote and provide advice to families. |
The service must also:
| • | offer a strong digital presence that allows, wherever possible, individuals and families to 'self-serve'; |
| • | be delivered online and/or through telephony; |
| • | be staffed by appropriately trained staff with an advocacy level 3 and who keep up to date with legislative changes and topical issues that impact on local services; and |
| • | allow users to be signposted to the right agencies (including statutory services) according to their needs; |
documents
- https://www.contractsfinder.service.gov.uk/Notice/996dfaf7-c49f-406e-9180-2941ed2cc75c , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/232e3dc9-0ba3-476f-bdd4-83e8ef24a4ee , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jun 2018 | Tender amendment (tenderAmendment) | · | 996dfaf7-c49f-406e-9180-2941ed2cc75c-223886 |
more from Department For Education
- Lot 12 - Free Breakfast Club Advisers (ECSC Framework) · 26 Jan 2026
- Longitudinal Study of Pupils with SEND · 11 Nov 2025
- Economics of Education Research Centre · 10 Nov 2025
- Educational Neuroscience Research Centre · 3 Nov 2025
- Burnside Secondary PRU - Main Works (con_28930) · £16,263,261 · 31 Oct 2025
- Angel Hill SEND School - Main Works (con_28716) · £20,295,148 · 30 Oct 2025
- Beaumont School - PCSA (con_28908) · £3,045,731 · 30 Oct 2025
- LLE Evaluation · 23 Oct 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- For Inclusion on a Dynamic Purchasing System (DPS) for education services for children and young people with Special Educational Needs and Disabilities · DERBY CITY COUNCIL · £0
- For Inclusion on a Dynamic Purchasing System (DPS) for education services for children and young people with Special Educational Needs and Disabilities · DERBY CITY COUNCIL · £0
- Tackling Antisemitism in Education Innovation Fund - Competitive Grant · Department for Education · £1,000,000
- Family Learning Provision FY26 for NCG · NCG · £683,570
- CST025-168 Provision of Apprenticeships (Civil Engineer Level 6) · Derbyshire County Council · £27,000
- Call offs from Dynamic Purchasing System (TD1941) Q1 2026/27 · DERBY CITY COUNCIL · £30,000
- Coaching Professional Level 5 · NHS Business Services Authority · £10,000
- Apprenticeship provider · Kent County Council · £222,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.