Complaints Management System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £33,250 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | North East |
| Deadline | 8 Oct 2024 |
| Contract start | 18 Nov 2024 |
| Contract end | 17 Nov 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Computer Application Services Limited | £33,250 | 7 Oct 2024 | active |
description
complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Jan 2025 | Award (award) | · | 643c8f69-b4ea-4e1f-ad22-4630bb179310-819128 |
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source
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