Awarded Contract: Contact Centre Software
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £303,251 |
|---|---|
| Status | complete |
| Category (CPV) | 72260000 |
| Region | Wales |
| Deadline | 31 Mar 2021 |
| Contract start | 1 Jun 2021 |
| Contract end | 31 Jul 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Opus Business Systems Limited | £170,000 | 26 May 2021 | active |
description
This Call Off Contract will provide software (8X8) that will support the Charity Commission's contact centre and includes scope to increase the number of agents.
This Call Off Contract was awarded via Network Services 2 Framework.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 May 2021 | Award (award) | · | fe02c177-56b5-4413-96de-d16947dc2f44-439570 |
| 12 Jan 2024 | Award update (awardUpdate) | · | fe02c177-56b5-4413-96de-d16947dc2f44-713640 |
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source
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