Contract for The Provision of a CRM Solution
key details
| Value | £852,330 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | North East |
| Deadline | 1 Sept 2025 |
| Contract start | 16 Feb 2026 |
| Contract end | 15 Feb 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| NETCALL UK LIMITED | £852,330 | 8 Dec 2025 | active |
description
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place.
Further information and the ITT documents are available via the OPEN Tender portal.
A Prior Information Notice was published on the 17th December 2024 to inform suppliers about market engagement.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Mar 2026 | Award update (awardUpdate) | · | f000f631-7c08-4a35-b605-ce531b6797f4-886599 |
more from Northumberland County Council
- NCC1927 Northumberland Local Plan Transport Evidence Base · £77,752 · 11 Sept 2026
- NCC2035 Winter Weather Forecasting Service · £50,914 · 4 Sept 2026
- NCC1652 Treasury Management Services · £76,340 · 4 Sept 2026
- NCC1491 Principal Inspections of Confined Spaces Structures and Structures crossing Rail Tracks · £92,072 · 4 Sept 2026
- NCC1706 Vulnerability Management System · £34,853 · 3 Sept 2026
- NCC1934 Telecare Equipment Purchase · £316,000 · 3 Sept 2026
- NCC1918 - Phase 2 Asbestos Removal Works at Ashington Central Primary Upper School · £91,368 · 2 Sept 2026
- NCC1803 Engagement of external advertising agency · £950,000 · 1 Sept 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- SOL Governor Service Stsytem 2024 · Solihull Metropolitan Borough Council · £34,000
- Attendance and Attainment Monitoring · Cheshire East Council · £155,750
- Provision of Data Protection Hardware, Software and Support · BANK OF ENGLAND · £2,157,857
- SOL Xporter & Xvault 2025 · Solihull Metropolitan Borough Council · £54,600
- Point of Care Clinical Decision Support System · University Hospitals of Leicester NHS Trust · £488,263
- Healthcare Clinical Information System (HCIS) · University Hospitals of Leicester NHS Trust · £1,453,009
- Imprivata PAM IDG · University Hospitals of Leicester NHS Trust · £626,713
- PMO Leads · University Hospitals of Leicester NHS Trust · £160,800
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.