Ministry of Justice (MoJ) HMCTS CCaaS Contract
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,300,000 |
|---|---|
| Status | complete |
| Category (CPV) | 64220000 |
| Deadline | 1 Oct 2024 |
| Contract start | 1 Apr 2025 |
| Contract end | 31 Mar 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Limited | £6,300,000 | 7 Nov 2024 | active |
description
The provision of Contact Centre as a Service (CCaaS) for HMCTS
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2024 | Award (award) | · | 8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5-803331 |
more from Ministry of Justice
- Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Literacy and Numeracy for prisoners at HMP Bullingdon · £58,551 · 9 Sept 2026
- Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Catering Qualifications for prisoners at HMP Ranby · £35,000 · 9 Sept 2026
- Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Lifeskills Parenting course for prisoners at HMP Birmingham · £18,000 · 7 Sept 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Rowing Courses for Prisoners at HMP Spring Hill · £20,322 · 4 Sept 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for CSCS Courses for Prisoners at HMP Leyhill · £15,533 · 4 Sept 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Tattooing Courses for Prisoners at HMP Belmarsh · £38,400 · 4 Sept 2026
- Call off Contract Under Prison Education Dynamic Purchasing System for Traffic Marshall Courses for Prisoners at HMP Highpoint · £14,400 · 4 Sept 2026
- Award of a Call-Off Contract under the Prison Education Dynamic Purchasing System for Youth support Services at HM YOI Werrington · £109,806 · 4 Sept 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Media Broadcast Monitoring · MCA - Maritime and Coastguard Agency · £77,000
- Telephony Modernisation Subscription Based Model · NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) · £361,960
- 4,969,433.16 · Ministry of Defence
- Teams Connected Telephone System · Health Research Authority · £30,000
- Cadent Gas Customer Contact Centre Tender · CADENT GAS LIMITED
- 1945 Smart Messaging Service Renewal for NHS Hampshire, and Isle of Wight ICB · NHS Hampshire and Isle of Wight Integrated Care Board
- 1933 Smart Messaging Service Renewal for NHS Northamptonshire ICB · NHS Northamptonshire Integrated Care Board · £198,660
- 1932 Smart Messaging Service Renewal for NHS Lincolnshire Integrated Care Board · NHS Lincolnshire Integrated Care Board · £238,860
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.