Requirements Gathering (CRM)

GC Business Growth Hub objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.)

Robust gathering of requirements from all stakeholders is critical to the success of this project, to ensure that

We have chosen to outsource this activity to specialists rather than undertake the activity in-house.

There are also several central stakeholders whose requirements need to be considered (marketing, contracts officers, compliance, BI, enquiries teams etc.). In addition, there are a range of different funded programmes whose current additional requirements need to be understood and assessed for whether they are expected to be necessary in the future.

The engagement is to gather requirements from all relevant business areas, in 2 stages.

Requirements need to be captured in such a way to detail the outcome to be achieved, not the method by which it is to be done. The expectation is not to simply recreate what we have in our existing CRM but to focus on essential end results.

Rigor and check and challenge is to be applied to gain certainty that there is a definite need for complex requirements. Where these have been validated, robust rationales are to be documented.

The successful supplier will run the relevant workshops with stakeholders to gather and refine requirements into a complete and clear set of user stories that can be used to build (configure) the end product.

Product recommendations and configuration activity once procured are out of scope.

Stakeholders will have been identified and grouped ready for initial workshops to take place.

The following activity is required / expected: