Service Desk Software - Knowledge & Library Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £32,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 30 Jan 2025 |
| Contract start | 1 Mar 2025 |
| Contract end | 28 Feb 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-6aebfb41-2ad5-49c7-b7e4-a3f10661b2c0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc. | £32,000 | 26 Mar 2025 | active |
description
Re-procurement of a service desk platform with knowledge management and change management capabilities to support the National Knowledge and Library Services team.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Apr 2025 | Award (award) | · | ae1beb49-c08c-4db9-9b79-41ebe8de5160-838182 |
more from NHS England
- CRM for NHSE participant/candidate data 26-27 · £56,640 · 28 Jul 2026
- Wayfinder and First Contact Digital Clinical Support 2026-27 · £748,000 · 23 Jul 2026
- Support Services for PPM application · £860,000 · 22 Jul 2026
- Digital Maturity Assessment · 21 Jul 2026
- Integrated Healthcare Services to Haslar Immigration Removal Centre (IRC) · £19,052,186 · 13 Jul 2026
- Multiple Sclerosis Management Service for Children - Contract Modification · 8 Jul 2026
- Foundation Pharmacist E-Portfolio · £483,391 · 6 Jul 2026
- SUS Autogrouper Software Re-Procurement · £800,000 · 1 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- CRM hosted software · Taunton Town Council · £38,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
- Compliance Software · City of Doncaster Council · £46,688
- DDaT26031 - Load Balancing Software Licences · UK SHARED BUSINESS SERVICES LIMITED · £73,425
- The Provision of VMWARE Software Licence · N H S Shared Business Services · £439,545
- NECS Capacity Tracker Halo ISTM · NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT · £17,400
- Board Document System Portal · Met Office · £24,500
- DDaT26377 - Financial Records Archive Environment · UK SHARED BUSINESS SERVICES LIMITED · £26,719
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.