Cambridgeshire County Council Management Development Programme

Contract managers need to feel an integral part of CCS achieving their strategy and that they have some form of ownership. Their hybrid role of managing people as well as managing customers requires leadership and relationship management skills and it is key that they have contributed to identifying and agreeing these skills.

It is important that the contract managers accept where their role will change they need to think what capabilities they will need to develop in themselves but also their teams.

Managing change

1. Understand where the business is going, and engage drive the changes
2. Understand where and how they fit in to the future of CCS
3. Understand behaviours and how they impact on business result and their team
4. Understand how to motivate self and others
5. Understand the commercial world we operate , how drivers and resisters can hinder/achieve company goals

Develop commercial capabilities

1. Recognise and communicate CCS's key differentiators and unique selling points
2. communicating and listening skills
3. develop their mission statement/values

Core selling skills

Effective questioning skills

Preparing for customer meetings

Behaviours

Account prioritisation

Understand business drivers

Presenting

Selling

The above would preferable be delivered over 5 days, the key areas are managing the change and core selling skills are our main focus.

If you are interested please send your quotes to Rachel.Margerum@cambridgeshire.gov.uk