Simple Payment Plan Administration for TV Licensing

The BBC is proposing to trial a new payment scheme, with the intention of allowing simple and flexible payment plans for those facing difficulty in paying the licence fee. We are therefore seeking the provision of collection and administration services for the new payment plan trial, the "Simple Payment Plan". We are looking for a supplier to be able to offer a full end to end service for a trial group of approximately 200,000 customers in total. The Service Provider will not be required to recruit new customers to the trial, but will manage the customer end to end once they have signed up to the trial.

The Service Provider will be required to manage the accounts of customers on the trail end-to-end. Specifically, the Service Provider will be required offer the following services:- i. collecting the licence fee (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics

Additional information:

Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2 - Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.