Omni Channel Contact Centre and Unified Communication Solution
key details
| Value | £758,418 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 |
| Region | Yorkshire and the Humber |
| Deadline | 30 Sept 2016 |
| Contract start | 23 Jan 2017 |
| Contract end | 22 Jan 2020 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freedom Communications (UK) Ltd | £758,418 | 23 Jan 2017 | active |
description
Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Jan 2017 | Award (award) | · | 3d3ac921-fdae-4540-a2f0-85c60abb18b0-126769 |
more from ACCENT GROUP LIMITED
- Lone Worker Alarm Services · £95,310 · 31 Dec 2018
- Fundraising, Bond Issue Projects · £80,000 · 22 Oct 2018
- Security Valuation · £400,000 · 29 May 2018
- Fire Risk Assessment Services · £40,000 · 5 Mar 2018
- Photography Services · £15,000 · 19 Feb 2018
- Accent Housing Digital Self Service Solution · £500,000 · 3 Aug 2017
- Groceries and Chilled Foods · £50,000 · 3 Aug 2017
- Accent ActiveH support, licencing & maintenance · £802,000 · 6 Apr 2017
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- HR Case Tracker Software · University Hospitals of Leicester NHS Trust · £55,123
- WSFT - Corporate - E-rostering (IT) · West Suffolk NHS Foundation Trust · £578,648
- WSFT - IT - EDIN AIDF Service (Radiology) · West Suffolk NHS Foundation Trust · £37,000
- Housing Needs IT Solution · BASINGSTOKE & DEANE BOROUGH COUNCIL · £189,300
- HCT - Eclipse - Patient Pathway Optimisation Services · Hertfordshire Community NHS Trust · £100,000
- Published Contract · Ministry of Defence · £794,205
- DEFRA Digital Consultation System · Department for Environment, Food & Rural Affairs · £80,000
- Building Safety Levy Regulations Module · NORTH TYNESIDE COUNCIL · £25,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.