Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £49,300 |
|---|---|
| Status | complete |
| Category (CPV) | 79310000 |
| Deadline | 1 Dec 2025 |
| Contract start | 23 Jan 2026 |
| Contract end | 5 May 2026 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Strat7 Limited, trading as Jigsaw Research | £49,300 | 8 Jan 2026 | active |
description
Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Mar 2026 | Award (award) | · | 2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a-888074 |
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source
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