Call Back Assist, Install, Licences, Support & Maintenance
key details
| Value | £134,495 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +2 more |
| Region | West Midlands |
| Deadline | 23 Oct 2023 |
| Contract start | 1 Apr 2024 |
| Contract end | 31 Mar 2027 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Zetron Limited | £134,495 | 7 Mar 2024 | active |
description
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Mar 2024 | Award (award) | · | 5f0b51e6-d7df-4fa5-b802-36131c2fe3e3-730311 |
more from WARWICKSHIRE POLICE
- Provision of Vehicle · £31,533 · 24 Jun 2026
- Provision of Vehicles & Associated Parts & Services · £96,230 · 17 Jun 2026
- Purchase of up to 3 vehicles · £54,935 · 12 Jun 2026
- Gazetteer Software Solution & Associated Services · £348,143 · 24 Apr 2026
- Legal Services for the OPCC · £75,000 · 1 Apr 2026
- Adobe Licences via BLC Adobe ETLA IV (2026) · £85,000 · 31 Mar 2026
- PNC/LEDS & Associated Software Gateway · £81,000 · 20 Mar 2026
- Salary Sacrifice Additional Voluntary Contributions (AVCs) Scheme · £55,000 · 19 Mar 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NEC Contract Management Software · HAMPSHIRE COUNTY COUNCIL · £108,576
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.