Contact Center Telephony Support
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 +15 more |
| Deadline | 10 May 2025 |
| Contract start | 27 Jun 2025 |
| Contract end | 26 Jun 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| GCI Network Solutions Limited | £1,500,000 | 22 May 2025 | active |
description
This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software. This award secures the next phase of service delivery and underpins future operational requirements.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jun 2025 | Award (award) | · | 53811580-be65-47e1-93ba-f60eb18fd4a3-848604 |
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source
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