RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
key details
| Value | £920,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 6 Sept 2024 |
| Contract start | 9 Sept 2024 |
| Contract end | 8 Sept 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ICS.AI Limited | £920,000 | 6 Sept 2024 | active |
description
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution.
The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs.
The solution should offer a conversational language model (AI) that would be available to citizens when they call.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Sept 2024 | Award (award) | · | b148b160-0956-4adb-aedd-45cac468ada4-785490 |
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source
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