Complaints and Compliments System
key details
| Value | £76,700 |
|---|---|
| Status | complete |
| Category (CPV) | 48600000 +1 more |
| Region | Yorkshire and the Humber |
| Deadline | 28 Aug 2024 |
| Contract start | 29 Aug 2024 |
| Contract end | 28 Aug 2025 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £76,770 | 27 Aug 2024 | active |
description
Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council.
Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules.
This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Oct 2024 | Award (award) | · | 951bf107-8e24-48a2-bda2-de082dc6e4b6-794625 |
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source
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