Collections, Caseload Manager, and Paypoint Integration
key details
| Value | £343,579 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 13 Jul 2026 |
| Contract start | 19 Jul 2026 |
| Contract end | 18 Jul 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| VOICESCAPE LIMITED | £343,579 | 12 Jul 2026 | active |
description
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers.
This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated.
Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months.
Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI.
If you have any questions regarding this award, please email procurement@rooftopgroup.org
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Aug 2026 | Award (award) | · | e2ff0532-870b-4da8-b814-fb088f36c280-909386 |
more from ROOFTOP HOUSING GROUP LIMITED
- Electricity - Non-Half Hourly (NHH) Supply Contract · £286,869 · 28 Jul 2026
- Void Property Works (short-term contract) · 9 Jun 2026
- Fire Door Surveys & Remediation Works · 12 May 2026
- Kitchen and Bathroom Installations · 28 Apr 2026
- Procurement and Section 20 Support Services (Contract Variation - 12-Month Extension) · £222,288 · 27 Apr 2026
- Bullwall Ransom Care (3-Year Licence) · £35,795 · 17 Mar 2026
- Compliance Document Analysis Software · £107,136 · 18 Feb 2026
- Tree Services 2026 · £192,000 · 17 Feb 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- DDaT26191 - Software Subscription and Support Services · UK SHARED BUSINESS SERVICES LIMITED · £59,858
- Enterprise Resource Planning (ERP) Solution · Lancashire County Council · £15,430,000
- HSCN/PSN Cloud Connectivity · London Borough of Havering · £31,201
- 112-NYC-RS Waste Management Software Licenses and In Cab Technology · The North Yorkshire Council · £439,440
- GB-Maidstone: C26055 Property & Facilities System (CAFM) · Kent & Medway Town Fire Authority · £225,000
- Library Kiosk Refresh & Support · Bath and North East Somerset Council · £60,432
- Building Safety Levy System · SOMERSET COUNCIL · £80,000
- Procurement of a Crisis and Resilience CRM System · Leicestershire County Council · £69,370
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.