Integrated Housing Management Solution and Associated Services
key details
| Value | £850,000 |
|---|---|
| Status | active |
| Category (CPV) | 48100000 |
| Region | South West |
| Deadline | 17 Aug 2017 |
| Contract start | 8 Jan 2018 |
| Contract end | 7 Jan 2025 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7 |
description
The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including:
- CRM
- repairs management
- mobile working
- digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal),.
The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including:
- Kirona DRS - Dynamic resource scheduler (currently used for scheduling repairs operatives)
- Keystone - asset management system (though we would be interested to consider integrated options)
- Open Accounts - our finance system
- Documotive - our EDRM and PO management system
- Corvu - Our performance management and reporting system
It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners.
An indicative outline timetable is provided in the SSQ documentation.
documents
- https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Jul 2017 | Tender (tender) | · | cf6c8e13-b9d3-49f6-8988-97d95591d066-160498 |
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source
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