Telephony and Contact Centre Service
key details
| Value | £1,945,154 |
|---|---|
| Status | complete |
| Category (CPV) | 32500000 |
| Deadline | 6 Sept 2024 |
| Contract start | 2 Dec 2024 |
| Contract end | 1 Dec 2029 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Charterhouse Voice & Data Ltd | £1,945,154 | 28 Oct 2024 | active |
description
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Nov 2024 | Award (award) | · | 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872 |
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source
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