Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £230,160 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | East of England |
| Deadline | 29 Jun 2026 |
| Contract start | 1 Jul 2026 |
| Contract end | 30 Jun 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TTEC Consulting (UK) Limited | £230,160 | 29 Jun 2026 | active |
description
Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Jul 2026 | Award (award) | · | 0167322c-1992-4e66-ba09-39ba92571860-904297 |
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source
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