Automated Telephony and Chatbot Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £65,805 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | East of England |
| Deadline | 1 Aug 2023 |
| Contract start | 14 Sept 2023 |
| Contract end | 13 Sept 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Inform Communications Limited | £65,805 | 14 Aug 2023 | active |
description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services.
Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Oct 2023 | Award (award) | · | 860756b3-6311-4cd3-9360-73c46435d022-687432 |
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source
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