Automated Telephony and Chatbot Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £65,805 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | East of England |
| Deadline | 1 Aug 2023 |
| Contract start | 14 Sept 2023 |
| Contract end | 13 Sept 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Inform Communications Limited | £65,805 | 14 Aug 2023 | active |
description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services.
Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Oct 2023 | Award (award) | · | 860756b3-6311-4cd3-9360-73c46435d022-687432 |
more from Norwich City Council
- QS and CA for Livestock Market Relocation · £373,440 · 22 Dec 2025
- Sheltered Housing Refurbishment · £395,000 · 28 Nov 2025
- Cyclical repairs and decorating programme · £1,200,000 · 26 Aug 2025
- Procurement consultancy - housing contracts · £61,351 · 22 Aug 2025
- Lone Worker Solutions · £110,980 · 22 Aug 2025
- Windows and doors renewal programme · £1,300,000 · 22 Aug 2025
- Argyle Street Re-Development Employees Agent services · £78,847 · 22 Aug 2025
- Mile Cropss Re-Development Employers Agent · £252,950 · 22 Aug 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
- Compliance Software · City of Doncaster Council · £46,688
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.