Cambridgeshire County Council Contact Centre Replacement Telephony System
key details
| Value | £300,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32000000 +4 more |
| Deadline | 14 Apr 2023 |
| Contract start | 1 May 2023 |
| Contract end | 30 Apr 2026 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Amillan Limited | £344,527 | 7 Aug 2023 | active |
description
The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require.
This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Oct 2023 | Award (award) | · | a07e1db4-562e-48ac-8be2-2620ddf29fa9-687700 |
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source
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