Customer Contact Centre Cloud Platform
key details
| Value | £1,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 12 Sept 2024 |
| Contract start | 21 Jan 2025 |
| Contract end | 20 Jan 2030 |
| SME suitable | No |
| OCID | ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kerv Experience Limited | £1,074,542 | 11 Dec 2024 | active |
description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3)
It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services.
The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jan 2025 | Award (award) | · | aa69c5f2-981b-43dc-bc87-7219063b741f-819459 |
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source
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