Helpdesk Software
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £294,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 14 Jan 2023 |
| Contract start | 15 Jan 2023 |
| Contract end | 15 Jan 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2c9ef3ee-2e42-4777-8df7-8000f1e124a9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| DESKPRO LTD | £294,000 | 15 Jan 2023 | active |
description
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Features include:
| • | Email ticketing. Manage conversations between users and staff (agents) |
| • | Knowledgebase & Manuals. Publish a full set of self-help articles. |
| • | Live Chat. Provide 1-1 chat sessions with users. |
| • | Voice. Talk to customers with no hardware needed. |
| • | News. Publish a blog like set of news content. |
| • | ITIL. IT service desk features (e.g. Incidents and Problems). |
| • | Mobile Applications. iOS and Android apps are provided free. |
| • | Reporting System. Full and detailed reporting system to analyse performance. |
| • | CRM. Manage users and organisations. |
| • | Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Jan 2023 | Award (award) | · | b1448d04-c66f-4bce-8388-da52b4b4ecd3-610341 |
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source
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