Interactive Voice Recognition (IVR) Response Communications
key details
| Value | £47,800 |
|---|---|
| Status | complete |
| Category (CPV) | 48314000 |
| Deadline | 1 May 2020 |
| Contract start | 21 May 2020 |
| Contract end | 20 May 2021 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mazaru Ltd | £47,800 | 20 May 2020 | active |
description
The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Mar 2021 | Award (award) | · | 10b3af6e-9c2e-41a7-9bed-76b775482c42-416570 |
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source
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