Customer Experience Management (CXM) System
key details
| Value | £600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | East Midlands |
| Deadline | 17 May 2022 |
| Contract start | 18 May 2022 |
| Contract end | 17 May 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Jadu Creative Limited | £593,000 | 17 May 2022 | active |
description
To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry.
Additional information: Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jul 2022 | Award (award) | · | 675c9503-e2c4-4b32-a196-83a7d51eb30d-557756 |
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source
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