2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
key details
| Value | £1,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | London |
| Deadline | 17 Apr 2023 |
| Contract start | 27 Jun 2023 |
| Contract end | 26 Jun 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8X8 UK LIMITED | £717,493 | 22 May 2023 | active |
description
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Jul 2023 | Award (award) | · | 5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028 |
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source
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