Corporate case management and complaints system
key details
| Value | £164,250 |
|---|---|
| Status | complete |
| Category (CPV) | 48600000 +2 more |
| Deadline | 4 Jul 2023 |
| Contract start | 4 Aug 2023 |
| Contract end | 3 Aug 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ROL SOLUTIONS LTD | £164,250 | 18 Jul 2023 | active |
description
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Aug 2024 | Award (award) | · | d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485 |
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source
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