Call Handling
key details
| Value | £36,361 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | South West |
| Deadline | 1 Mar 2018 |
| Contract start | 26 May 2018 |
| Contract end | 25 May 2019 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| INFORM COMMUNICATIONS LTD | £36,361 | 2 Apr 2018 | active |
description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team.
Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council
Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Apr 2018 | Award (award) | · | 9949b65c-5fd9-4a32-a680-f5a09afb54cc-208961 |
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source
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