Citizen Event History-Analytics
key details
| Value | £1,347,965 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 24 Sept 2021 |
| Contract start | 1 Oct 2021 |
| Contract end | 31 Mar 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-1b429dd3-7f2c-4595-baa1-b8a9ba07c357 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £1,347,965.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Scott Logic | £2,089,050 | 20 Jun 2022 | active |
| Scott Logic | £1,347,965 | 30 Sept 2021 | active |
description
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes.
To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating existing data assets.
No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the
outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of
intervention to prevent failure demand.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Dec 2021 | Award (award) | · | 8a873c23-40e9-4ea4-987a-9d1ee3e39344-494613 |
| 28 Sept 2022 | Award (award) | · | 325c1a0e-e5d3-4fbd-a141-72098c7ac90f-575487 |
more from Department for Work and Pensions
- Independent Review of Operational Contract Management (OCM) · £220,000 · 8 Sept 2026
- Laptop Device Call Off 2026 · £20,000,000 · 8 Sept 2026
- AME Payments - Strategic Platform and Product Development · £10,625,000 · 27 Aug 2026
- Twilio SMS Authentication · £250,000 · 22 Aug 2026
- Keep Britain Working Social Licence and Data Sharing · £496,709 · 20 Aug 2026
- Coaching L5 Apprenticeship ST0809 · £5,000 · 19 Aug 2026
- Project_25122 Unified Communications Team Hardware and Purchase Installation (2) · £9,000,000 · 19 Aug 2026
- Level 3 Assistant Accountant Apprenticeship ST0002 · £136,800 · 14 Aug 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Cisco Enterprise Agreement (EA) 2026 · London Borough of Camden
- OGVA Cloud Hosting Software Support Services · DVSA - Driver and Vehicle Standards Agency · £8,960,000
- Accessibility Testing - Call-Off Contract · MCA - Maritime and Coastguard Agency · £31,500
- Building compliance solution · London Borough of Camden · £99,000
- Tenant Satisfaction Survey · London Borough of Camden
- Maintain and optimise the Automated Regression Pack · BANK OF ENGLAND · £820,002
- Microsoft ESA - Leeds City Council · Leeds City Council · £13,000,000
- Synertec Software Developer · The Christie NHS Foundation Trust · £79,920
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.