Provision of an IT Service Management ITSM
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £151,530 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 25 Nov 2024 |
| Contract start | 30 Nov 2024 |
| Contract end | 30 Nov 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-17dfab11-3ad8-41b1-bf7b-932fabd521bd |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc. | £151,530 | 28 Nov 2024 | active |
description
SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Dec 2024 | Award (award) | · | 4ef91f24-10e8-4437-82cc-a1d18909046e-809234 |
| 10 Dec 2025 | Award update (awardUpdate) | · | 4ef91f24-10e8-4437-82cc-a1d18909046e-856934 |
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source
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