Partner Resource - Incident Handler
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £45,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72600000 |
| Region | London |
| Deadline | 1 Apr 2026 |
| Contract start | 6 Apr 2026 |
| Contract end | 30 Jun 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-16c39e47-cc3e-4a62-9d82-a319d1aefeb6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SOFTCAT LTD - FCA | £80,000 | 1 Apr 2026 | active |
description
•You will be responsible for organizing and managing incident calls, ensuring clear communication across technical and business teams, and maintaining accurate incident documentation and reporting. The role also involves developing and refining incident management processes, standards, and playbooks to strengthen the organization's overall response capability.
| • | Manage the end-to-end incident lifecycle in alignment with NIST best practices. |
| • | Coordinate incident bridge calls, ensuring timely communication and collaboration. |
| • | Deliver incident reports and updates to multiple stakeholder groups, including leadership. |
| • | Develop and maintain incident management processes, documentation, and standards. |
| • | Utilize ServiceNow (preferred) or similar ticketing platforms for tracking and reporting. |
| • | Support continuous improvement initiatives and post-incident reviews. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Aug 2026 | Award (award) | · | 25b96bf9-b8a8-4772-8d0c-1e9d764cb3f8-910489 |
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source
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