Omnichannel Contact Centre Solution Procurement
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 72222300 |
| Deadline | 17 Mar 2023 |
| Contract start | 6 Jul 2023 |
| Contract end | 5 Jul 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Britannic Technologies Ltd | £222,100 | 17 Apr 2023 | active |
description
The Authority is seeking the provision of Omnichannel Contact Centre Solution' Services for a period of 4 years with the option to extend for a further 12-months extension period.
This contract was awarded after further competition via the RM3808 Network Services 2 Framework.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Jun 2023 | Award (award) | · | cddd59fc-e15e-443e-80e0-b1750661373e-658267 |
| 4 Oct 2023 | Award update (awardUpdate) | · | cddd59fc-e15e-443e-80e0-b1750661373e-685850 |
more from SOCIAL WORK ENGLAND
- Travel Solutions · £350,000 · 12 Jan 2026
- Leadership Development Programme · £105,000 · 13 Oct 2025
- Change the Script phase 2 · £90,000 · 3 Feb 2025
- SWE10494 - Digital Data and Technology Review · £107,600 · 13 Jan 2025
- The provision of a document bundling system · 19 Nov 2024
- Transcription and Translation Services · 18 Nov 2024
- The provision of an external legal services provider - Regulatory · 17 Oct 2024
- Appian Cloud Subscription Agreement · 16 Oct 2024
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- APHA Digital Audit Platform · Animal and Plant Health Agency · £84,196
- Provision of UNIT4 FMS Maintenance and Support · University of Strathclyde
- Urban Traffic Management and Control System (UTMC) · National Highways Limited · £680,700
- GIS Mapping Software · York and North Yorkshire Combined Authority acting on behalf of itself and the Chief Constable of North Yorkshire Police · £345,645
- Supply Internet and Cyber Security Services · REDHILL ACADEMY TRUST
- CPU 8042 - TRO & Collision Data software · Nottingham City Council
- Gladstone Leisure Management System and Associated Services · University of Strathclyde
- Cassis Digital Care Software · Suffolk County Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.