0344 Telephone Number and Call Charges
key details
| Value | £125,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 |
| Region | East of England |
| Deadline | 1 Mar 2024 |
| Contract start | 13 May 2024 |
| Contract end | 12 May 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TalkTalk Business Direct Limited (T/A TalkTalk Business) | £125,000 | 8 Apr 2024 | active |
description
The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options.
A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 May 2024 | Award (award) | · | 5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215 |
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source
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