CCaaS implementation services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £75,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72590000 |
| Deadline | 31 Mar 2026 |
| Contract start | 1 Apr 2026 |
| Contract end | 31 Mar 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Alscient Limited | £300,000 | 13 Mar 2026 | active |
description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 May 2026 | Award (award) | · | 4c60bef4-a595-4234-a72d-0e900c683e0c-893711 |
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source
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