371 Design Services Framework

The University has an in-house marketing and communications team which includes two designers to cover all design elements; however insufficient resource and capability to cover all the demand across the University.Therefore we require a roster of Design Agencies who we can support, add value, and drive the University's design requirements further in line with our proposed vision. By carrying out such exercise opens up an opportunity for the University to understand the market, its availability and strategic competencies to deliver innovation on the contract. The core requirements in terms of service requirements are now understood from the previous contract alongside what the University expect from the suppliers will help mitigate the risk of poor and inconsistent delivery.

Procurement Objectives

• Reduce non-contracted spend outside of the framework
• Improve efficiency and economies of scale.
• Provide a seamless process for end users.
• Improve on the current SLA in terms of response to quotes and deadlines.
• Improve quality management of end publications; this shall be achieved by having a comprehensive defined scope of requirements and understanding each providers strengths.

Customer Objectives

Design

• Support our mission to be the UK's leading university for students aspiring to succeed in business and the professions, where original research, enterprise and inspiring teaching deliver local and global impact
• Create and deliver design solutions to a high quality and on time
• Provide excellence in customer service and enhance the staff design experience
• Ensure ease of use for end users, better relationship management between printers and designers and,provide advice to the client where necessary
• Liaising with appointed printers at no extra cost
• Keep clients updated on new products and services to improve production and delivery
• Give clear guidance on the appropriate use of all design services
• Ensure our brand guidelines are adhered to
• Delivering concepts, ideas and content for integrated campaigns
• Supporting the in-house graphic designers when required
• Supplying copy-writing services and proofing services if required