Revenues & Benefits Telephony/Chatbot Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £321,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | South West |
| Deadline | 30 Nov 2025 |
| Contract start | 26 Dec 2025 |
| Contract end | 25 Dec 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-060efa4f-c8b5-43db-ab1d-6f55ff8400a8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Inform Communications | £321,000 | 19 Dec 2025 | active |
description
Call-off from G-Cloud 14 framework.
Engage Chatbot/Virtual Assistant (Service ID 427098412558827)
Engage Telephony DTMF Self Service IVR (Service ID 671778185826929)
Engage Telephony Voice and Survey Forms (Service ID 765780190637105)
Contract period - 2 years with option for additional 1-year extension.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Feb 2026 | Award (award) | · | 16ebb498-8a61-4de3-94d0-d36fbcd75b39-885391 |
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source
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