Contact Centre Solution System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £186,043 |
|---|---|
| Status | complete |
| Category (CPV) | 48510000 |
| Region | South East |
| Deadline | 27 Feb 2026 |
| Contract start | 2 Jun 2026 |
| Contract end | 1 Jun 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-050de63d-513b-4231-b457-c2e94cd1b034 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £186,043 | 30 Mar 2026 | active |
description
Contract for the provision of an omnichannel to support the Councils Contact Centres.
Awarded under G-Cloud 14 (RM1557.14)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Aug 2026 | Award update (awardUpdate) | · | 493f08d7-d1f8-4e14-a425-26ff8f6469f5-909751 |
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source
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