Contact Centre Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £9,544,470 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 +23 more |
| Region | East Midlands, East of England, London, North East, North West, Scotland, South East, South West, Wales, West Midlands, Yorkshire and the Humber, Northern Ireland |
| Deadline | 17 Jul 2023 |
| Contract start | 19 Feb 2024 |
| Contract end | 16 Nov 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Limited | £9,544,470 | 28 Sept 2023 | active |
description
Provision of outsourced contact centre services.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Dec 2023 | Award (award) | · | d5d6c199-26b8-464a-9655-ae9c20a2eb5a-706636 |
| 10 Apr 2024 | Award (award) | · | 2935cbef-5e52-41f4-b517-51fe0c1f6454-739803 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.